J-Palm Liberia, a dynamic and innovative company, is seeking a highly motivated and experienced Sales Operations Manager to join our team. This pivotal role involves spearheading the advanced planning and implementation of sales operations, focusing on customer journey optimization, new sales channel development, and overall sales and distribution strategy.
Key Responsibilities:
Sales Strategic Planning and Implementation
- Develop and manage customer journey maps for all Kernel Fresh sales channels
- Coordinate with other departments to ensure that day-to-day internal operations align with standards of excellence set for all touchpoints along the customer journey
- Create and disseminate periodic reports on performance along all key metrics related to customer service, sales, personnel, and marketing / advertising effectiveness
Development of New Sales Channels and Territories
- Develop strategies and plans to expand sales by developing new sales channels
Sales and Distribution Strategy Development
- Work with Senior Management Team to develop sales and distribution strategy
- As situations in the market, city, country and world change, devise or update strategies to respond to external changes
- Maintain close contact with customers, to glean insights that could form the basis for new strategy development, or revision of existing strategies
- Recruit, train, manage, and mentor sales team members to drive implementation
Sales Forecasting and Performance Management
- Create quarterly and monthly sales forecasts across channels, and manage team toward achievement of targets
Receivables Management
- Constantly monitor receivables, and ensure that all payments are collected and remitted to the Finance Department within the shortest possible time
Budgeting and Expense Management
- Liaise with the sales team and senior management team to develop a monthly budget
- Actively manage expenses, and ensure that expenses fall within the allocated budget
Inter-Departmental Coordination
- Daily, coordinate all Kernel Fresh activities with other departments – including Production/ Warehouse, Finance, Admin, PKO Factory, etc. – to ensure smooth operations of all aspects of the Kernel Fresh business.
Essential Requirements and Skills
- Analytical Skills
- Innovative Thinking
- Customer-Centric Approach
- Team Management and Leadership
- Goal Setting: Establish clear sales targets and motivate the team to achieve them.
- Budgeting
- Expense Management
- Communication Skills
- Adaptability
- Effective Communication
- Customer Interaction
Educational Background
A bachelor's degree in business administration, finance, or a related field.
A Master's in Business Administration (MBA) is an added advantage.
HOW TO APPLY
Email your resume and cover letter to: jobs@jpalmliberia.com
The Human Resource & Admin Manager
J-Palm Liberia Inc.
Monrovia, Liberia
Deadline: November 30, 2023
J-Palm Liberia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that promotes fairness, respect, and equal opportunities for all employees and applicants.
ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED!!!