Customer Care: Call/ WhatsApp +231770537635
Customer Care: Call/ WhatsApp +231770537635
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Vacancy Announcement: Customer Support Representative

Customer Support Representative

We are hiring Customer Support Representatives to assist in processing customers’ phone orders, schedule deliveries, conduct telephone surveys, answer customers’ questions, and to ensure a positive end-to-end experience for customers – from order to delivery.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

Ideal Candidate:

  • Excellent oral and written communications skills
  • Strong, hardworking and goal-oriented
  • Self-motivated and passion for selling
  • Must be a resident of Montserrado County, or be willing to relocate
  • Patient, persistent, and must be a “people’s person”
  • Some sales experience is a plus, but not necessary
  • Must be extremely organized and punctual
  • Must be available to work full time (8:30AM to 4:30PM, Mon-Fri)
  • Must be deeply familiar with all J-Palm Liberia's Kernel Fresh products

 

How to Apply:

Email your résumé to jobs@jpalmliberia.com, with Customer Support Representative as the subject line.

 

DEADLINE: Sunday July 19, 2020

 

Interviews will be scheduled on a rolling basis, so send in your application as early as possible.


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