Customer Support Representative

We are hiring Customer Support Representatives to assist in processing customers’ phone orders, schedule deliveries, conduct telephone surveys, answer customers’ questions, and to ensure a positive end-to-end experience for customers – from order to delivery.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Ideal Candidate:

• Excellent oral and written communications skills
• Strong, hardworking and goal-oriented
• Self-motivated and passion for selling
• Must be a resident of Montserrado County, or be willing to relocate
• Patient, persistent, and must be a “people’s person”
• Some sales experience is a plus, but not necessary
• Must be extremely organized and punctual
• Must be available to work full time (8:30AM to 4:30PM, Mon-Fri)
• Must be deeply familiar with all J-Palm Liberia's Kernel Fresh products

How to Apply:

Email your résumé to jobs@jpalmliberia.com, with Customer Support Representative as the subject line.

DEADLINE: Sunday July 19, 2020

Interviews will be scheduled on a rolling basis, so send in your application as early as possible.